Corporate Training

Customer Service – ½ Day Workshop

Overview

This is Melissa’s ½ day introductory customer service workshop aimed to provide businesses and their teams with the most cutting-edge approach to building and retaining a profitable and happy repeat customer base.

The workshop is designed as a half day introductory experience of the principles of customer service, and is run in a relaxing, fun and interactive environment.

Key Benefits

  • Increased repeat customer sales
  • Resilient top-line business revenue regardless of customer operations
  • Strengthened brand presence in your market
  • Decreased cost per customer

Who it is for

  • Professional services business teams who want to build a strong repeat customer base, and reduce the time and effort involved in making sales.
  • Account managers and directors who want to refine their customer service skills.
  • Business owners who want to understand how customer service can be leveraged to drive innovation and differentiation in the market.

What’s included

The 1/2-day workshop will include a workshop manual and notes that cover both the theory and practical exercises.

During the workshop, participants will learn:

1 – The Power of Customer Service

  • Increasing your repeat customer base for profitability and business resilience.
  • Active referral sales strategies to build a strong brand in the marketplace.

2 – The Customer is Always Right, even When They May Be Wrong!

  • How to tactfully point out when customers may be confused and to provide them with the tough-love needed to get long-term results.
  • Techniques in effective rapport building using body language, voice tone, and language patterns, which are applicable over the phone or face to face.

3 – Driving Innovation with Customer Service

  • Soliciting information from your clients in a way that makes them feel valued and understood, but also provides you the necessary market feedback to refine your service offering and/or to fill a gap.
  • Habitually setting the bar for high quality delivery to your customers, in order to drive innovation from within your organization.

Room Facilities Needed

  • Projector screen
  • Seats and tables (max for 20 people)

All other workshop-related materials will be provided by Melissa (e.g. Sticky notes, markers and ice breaker material).

Register

The workshop is limited to 20 people per session. To inquire or register for the workshop, contact us.

Location

The ½ day workshop can be held on site or offsite depending on the needs of your business. Offsite will include an additional fee to cover room charges.

Investment

Investment for the one day Customer Service workshop is AU$ 2500+GST (on site only), with a minimum of 5 participants.

To inquire or register for the workshop, contact us.

Team Building – ½ Day Workshop

Overview

This is Melissa’s ½ day introductory Team Building workshop aimed at providing businesses and their teams with the most cutting-edge approach to enhancing profits with greater job satisfaction.

The workshop is designed as a half day introductory experience to the principles of Team Building, and is run in a relaxing, fun and interactive environment.

Key Benefits

  • Increased staff productivity which increases bottom-line revenue.
  • Increased team morale in the working environment.
  • Better staff retention rates.
  • Strengthens working culture, cultivates/nurtures individuals who love what they do, enables appreciation of contributions from other staff members.

Who it is for

  • Business teams who want to work more effectively, enjoyably and harmoniously to increase business performance (i.e. Profitability).
  • Business owners who want to foster a strong culture of community and strategic alignment.
  • Professionals who want to understand how they can perform better at work, decrease their stress levels, and harmonize with other members of the team.

What’s included

The 1/2-day workshop will include a workshop manual and notes that cover both the theory and practical exercises.

Before the day of the workshop, a pre-workshop individual profile test will be provided to each participant to understand their work style and tendencies.

During the workshop, participants will learn:

1 – Core Vision and Values

  • Selecting the right teams based on values before assessing skillset.
  • The distinction between Emotional Quotient (EQ) and Intelligence Quotient (IQ), and how both are essential
  • Expressing your organization’s core values in terms of team members’ individual values, to establish organizational alignment.

2 – Appreciate the Gifts Each Member Has to Offer

  • Understanding the unique gifts that staff have to contribute to your business
  • Identifying areas of weakness that other team members may help compensate for.
  • Understanding the different work styles and how to best work with them

3 – Optimizing the Team Environment for Performance

  • Allowing people to play to their strengths in their roles and responsibilities.
  • Creating trust and accountability within a team
  • Rewarding individual performance.

Room Facilities Needed

  • Projector screen
  • Seats and tables (max for 20 people)

All other workshop-related materials will be provided by Melissa (e.g. Sticky notes, markers and ice breaker material).

Register

The workshop is limited to 20 people per session. To inquire or register for the workshop, contact us.

Location

The one day workshop can be held on site, or offsite depending on the needs of your business. Offsite will include an additional fee to cover room charges.

Investment

Investment for the one day Team Building workshop is AU$ 2500+GST (on site only), with a minimum of 5 participants.

To inquire or register for the workshop, contact us.

Customer Service – 1 Day Workshop

Overview

This is Melissa’s flagship customer service workshop aimed to provide businesses and their teams with the most cutting-edge approach to building and retaining a profitable and happy repeat customer base.

The workshop is designed to be 60% practical and 40% theoretical so that participants can deepen their understanding of customer service principles, in a relaxing, fun and interactive environment.

Key Benefits

  • Increased repeat customer sales
  • Resilient top-line business revenue regardless of customer operations
  • Strengthened brand presence in your market
  • Decreased cost per customer

Who it is for

  • Professional services business teams who want to build a strong repeat customer base, and reduce the time and effort involved in making sales.
  • Account managers and directors who want to refine their customer service skills.
  • Business owners who want to understand how customer service can be leveraged to drive innovation and differentiation in the market.

What’s included

The 1-day workshop will include:

  • Pre-assessment survey to understand what your primary objectives are for the workshop, and what areas of customer service you may need to pay attention to.
  • Workshop manual and notes that cover both the theory and practical exercises.
  • Post-workshop assessment to test your understanding of customer service, and to identify areas that need attention.
  • Ice breakers will be used throughout the day to keep participants engaged, refreshed and on track.

During the workshop, participants will learn:

1 – The Power of Customer Service

  • Increasing your repeat customer base for profitability and business resilience.
  • Active referral sales strategies to build a strong brand in the marketplace.
  • Practical discussion over each topic.

2 – The Customer is Always Right, even When They May Be Wrong!

  • How to tactfully point out when customers may be confused and to provide them with the tough-love needed to get long-term results.
  • Techniques in effective rapport building using body language, voice tone, and language patterns, which are applicable over the phone or face to face.
  • Practical role-play and discussion.

3 – Driving Innovation with Customer Service

  • Soliciting information from your clients in a way that makes them feel valued and understood, but also provides you the necessary market feedback to refine your service offering and/or fill a gap.
  • Habitually setting the bar for high quality delivery to your customers, in order to drive innovation from within your organization.
  • Practical role-play and discussion.

Room Facilities Needed

  • Projector screen
  • Seats and tables (max for 20 people)

All other workshop-related materials will be provided by Melissa (e.g. Sticky notes, markers and ice breaker material).

Register

The workshop is limited to 20 people per session. To inquire or register for the workshop, contact us.

Location

The one day workshop can be held on site or offsite depending on the needs of your business. Offsite will include an additional fee to cover room charges.

Investment

Investment for the one day Customer Service workshop is AU$ 4800+GST (on site only), with a minimum of 5 participants.

To inquire or register for the workshop, contact us.

Team Building – 1 Day Workshop

Overview

This is Melissa’s flagship Team Building workshop aimed at providing businesses and their teams with the most cutting-edge approach to enhancing profits with greater job satisfaction.

The workshop is designed to be 60% practical and 40% theoretical so that participants can deepen their understanding of their work styles and those of their colleagues, in a relaxing, fun and interactive environment.

Key Benefits

  • Increased staff productivity which increases bottom-line revenue.
  • Increased team morale in the working environment.
  • Better staff retention rates.
  • Strengthens working culture, cultivates/nurtures individuals who love what they do, enables appreciation of contributions from other staff members.

Who it is for

  • Business teams who want to work more effectively, enjoyably and harmoniously to increase business performance (e.g. Profitability).
  • Business owners who want to foster a strong culture of community and strategic alignment.
  • Professionals who want to understand how they can perform better at work, decrease their stress levels, and harmonize with other members of the team.

What’s included

This is what the 1-day workshop will include:

  • Pre-workshop individual profile test to understand the work styles of each course participant.
  • Pre-assessment survey to understand what your primary objectives are for the workshop, and what areas of team building you may need to pay attention to.
  • Workshop manual and notes that covers both the theory and practical exercises.
  • Post-workshop assessment to test your understanding of the team building, and to identify areas that need ongoing attention.
  • Ice breakers will be used throughout the day to keep participants engaged, refreshed and on track.

During the workshop, participants will learn:

1 – Core Vision and Values

  • Selecting the right teams based on values first before assessing skillset.
  • The distinction between Emotional Quotient (EQ) and Intelligence Quotient (IQ), and how both are essential
  • Expressing your organization’s core values in terms of team members’ individual values, to establish organizational alignment.
  • Practical role-play and discussion.

2 – Appreciate the Gifts Each Member Has to Offer

  • Understanding the unique gifts that team member have to contribute to your business
  • Identifying areas of weakness that other team members may help compensate for.
  • Understanding the different work styles and how to best work with them
  • Practical role-play and discussion.

3 – Optimizing the Team Environment for Performance

  • Allowing people to play to their strengths in their roles and responsibilities.
  • Creating trust and accountability within a team
  • Rewarding individual performance.
  • Practical role-play and discussion.

Room Facilities Needed

  • Projector screen
  • Seats and tables (max for 20 people)

All other workshop-related materials will be provided by Melissa (e.g. Sticky notes, markers and ice breaker material).

Register

The workshop is limited to 20 people per session. To inquire or register for the workshop, contact us.

Location

The one day workshop can be held on site or offsite depending on the needs of your business. Offsite will include an additional fee to cover room charges.

Investment

Investment for the one day Team Building workshop is AU$ 4000+GST (on site only), with a minimum of 5 participants.

To inquire or register for the workshop, contact us.